1-4-8 Service Response Guidelines
Have you heard of SERVPRO's Service Response Guidelines?
Within ONE hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.
Within FOUR hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
Within EIGHT business hours of on-site arrival, a verbal briefing of the scope will be communicated to you by a SERVPRO Franchise Professional.
What can SERVPRO Franchise Professionals do for you?
- Fire smoke and Soot Cleanup and Restoration
- Water Removal and Dehumidification
- Crime Scene, Biohazard and Vandalism Cleanup
- Mold Mitigation and Remediation
- Contents Claim Inventory Service
- Air Duct and HVAC Cleaning
- Carpet and Hard Floor Cleaning and Car
- Stain Removal, Stain Resistance Applications
- Odor Identification and Deodorization
- Upholstery and Drapes: Wet or Dry Cleaning Methods
Your Home Is Your Safe Haven
Your home should be your place of rest. But when water begins leaking - even small leaks in areas you can't see - your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.
SERVPRO of Shelby County professionals understand how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides. That is why we offer 24-hour emergency response by trained, uniformed restoration professionals. With top-of-the line equipment and time-tested cleanup and restoration techniques, SERVPRO of Shelby County has the expertise to help make your house feel like home again.
After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home, just call us 205-664-6770. We'll be there to help!
Commercial Emergency Ready Profile
As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don't necessarily have to be.
By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.
The Pentagon: A Case Study
When water pipes located in the basement of the Pentagon burst early one morning, pouring 1.8 million gallons of water over 565,00 square feet or roughly 17 miles of hallway - SERVPRO Franchise Professionals completed the enormous task of drying the structure in just seven days.
Following the events of September 11th, 2001, SERVPRO Franchise Professionals were once more called upon to assist with the cleanup an restoration of the Pentagon. In spite of the emotions and difficulties involved in the restoration effort, SERVPRO Franchise Professionals dried nearly 300,000 square feet in addition to providing fire, soot and smoke cleanup and restoration services. Upon completion of the drying assignment, SERVPRO Franchise Professionals provided mold remediation services in other sections of the facility. SERVPRO Franchise Professionals met the challenge and completed the process in just 90 days.
American Red Cross Tips
Check out www.redcross.org for more information!
TORNADOES Tornadoes can strike without warning and destroy a community in seconds. Before a tornado warning is issued for your area, here are some things you should do:
1. Know your community’s warning system.
2. Pick a place where family members can gather if a tornado is headed your way. It could be your basement or, if there is no basement, a center hallway, bathroom, or closet on the lowest floor. Keep this place uncluttered.
3. If you are in a high-rise building and don’t have enough time to go to the lowest floor, pick a place in a hallway in the center of the building.
4. Remove diseased and damaged limbs from trees.
5. Move or secure lawn furniture, trash cans, hanging plants or anything else that can be picked up by the wind and become a projectile.
THUNDERSTORM SAFETY STEPS Thunderstorms injure an average of 300 people every year, and cause about 80 fatalities. Here are the top thunderstorm safety steps you should follow:
1. If you can hear thunder, you are close enough to the storm to be struck by lightning. Go to safe shelter immediately.
2. As the storm approaches, take shelter in a building.
3. If you are driving, pull off the roadway and park. Stay in the car with the windows closed and turn on the emergency flashers. Avoid touching metal or other surfaces that conduct electricity in and outside of the vehicle.
4. If you are inside, unplug appliances and avoid using the telephone or any electrical appliances. Avoid taking a bath or shower, or running water for any other purpose.
5. If you are caught outside and cannot reach a safe building, avoid high ground, water, tall, isolated trees and metal objects such as fences or bleachers. Picnic shelters, dugouts and sheds are not safe.
FLOODING Heavy rains could fill rivers and streams, bringing flooding to the area. If your neighborhood is threatened with the possibility of flooding, here are some things you should do:
1. Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.
2. Stay away from floodwaters.
3. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
4. Keep children out of the water.
5. Be especially cautious at night when it is harder to recognize flood danger.
DOWNLOAD EMERGENCY People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of tornadoes, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.
Busted Toilet Line in Shelby County
This vacant residence experienced a toilet line that burst and ended up affected thirteen rooms total. Two rooms were tile and the others were all hardwood; some ended up being removed to dry the sub flooring. The hardwood had cupped and started buckling. The wood also ran underneath kitchen appliances, so those had to be moved to access that flooring to dry.
We quickly dry your property using state-of-the-art water removal equipment and advanced drying techniques. We also want to make sure you are safe before someone arrives. So consider this:
- Is it safe to stay in the house?
- Electrical and "slip and fall" hazards are some of the most prevalent concerns.
- Only do activities that are safe for you to perform.
- Wet materials can be VERY heavy. Be careful!
International Women's Day
International Women's Day was Thursday March 8th and I went around the building to take some pictures for our social media. Our Corporate office had posted a quote saying "We’re thankful for all the women who work to make SERVPRO® a trusted leader in the industry."
We have a lot of women in the SERVPRO Industry and just within our franchise, who do many different jobs. From our front desk receptionist to the ladies out in the field. They all work hard to keep SERVPRO of Shelby County going day to day.
We just wanted to show our appreciation for all that they do and make sure they know it does not go unnoticed! Do you have women (or men!) in your company who keep things running smoothly behind the scenes? We have quite a few and we wouldn't be where we are today without them! Thanks for all you do!
NOAA Storm Data
The Storm Events Database contains the records used to create the official NOAA Storm Data publication, documenting:
- The occurrence of storms and other significant weather phenomena having sufficient intensity to cause loss of life, injuries, significant property damage, and/or disruption to commerce;
- Rare, unusual, weather phenomena that generate media attention, such as snow flurries in South Florida or the San Diego coastal area; and
- Other significant meteorological events, such as record maximum or minimum temperatures or precipitation that occur in connection with another event.
The database currently contains data from January 1950 to November 2017, as entered by NOAA's National Weather Service (NWS). Due to changes in the data collection and processing procedures over time, there are unique periods of record available depending on the event type. NCEI has performed data reformatting and standardization of event types but has not changed any data values for locations, fatalities, injuries, damage, narratives and any other event specific information. Please refer to the Database Details page for more information.
You can register your email address with NCEI to receive future information regarding access system downtime, data issues, new features and general news about the Storm Events Database.
NOAA National Centers for Environmental Information Storm Events Database:
Fire Safety Tips
Tips For Fire Safety:
Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
Test smoke alarms every month. If they’re not working, change the batteries.
Talk with all family members about a fire escape plan and practice the plan twice a year.
If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.We partner with the American Red Cross and also our local fire departments so fire prevention is VERY important to us! These tips are from REDCROSS.ORG
Here are some tips on WHAT TO DO AFTER A FIRE:
Call 9-1-1. Give first aid where needed; cool and cover burns to reduce the chance of further injury or infection.
Let friends and family know you’re safe.
People and animals that are seriously injured or burned should be transported to professional medical or veterinary help immediately.
Stay out of fire-damaged homes until local fire authorities say it is safe to re-enter.
Caring for Yourself & Loved Ones
- Pay attention to how you and your loved ones are experiencing and handling stress. Promote emotional recovery by following these tips. Discard any food that has been exposed to heat, smoke or soot.
- Watch pets closely and keep them under your direct control.
- Help people who require additional assistance- infants, elderly people, those without transportation, large families who may need additional help in an emergency situation, people with disabilities, and the people who care for them.
Also from REDCROSS.ORG, check it out for more information and make sure you are prepared in case an emergency happens in your Shelby County home!
Smoke and Soot Cleanup
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Shelby County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 205-664-6770